Before contacting us, you may find the information you need in our Customer FAQs. These include:
If you still need assistance, please submit your query via the form below. We aim to reply within 3-5 working days.
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Positive News Publishing Ltd.
24 Greencoat Place
Please note: We can respond much more quickly to enquiries via the customer form or emails supplied above. This also saves us money which we can use to increase our social impact. Post is being redirected to staff working from home and is taking longer than usual to get to us.
Cheques: We’re no longer accepting cheque payments, however we’re very happy to take card payments over the phone if you’re unable to use our online checkout. Please send an email with your phone number to [email protected] and someone will get back to you.
If you believe we have breached this code and would like to make a complaint, please do so by emailing: [email protected]
Please note, we can only deal with your complaint if you are:
Our full complaints policy and procedure can be found here, please read this before submitting a complaint.
We will acknowledge your complaint by e-mail within 7 calendar days and will normally respond to your complaint with a final decision within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator Impress.