Before contacting us, you may find the information you need in our Customer FAQs. These include:
If you still need assistance, please submit your query via the form below. We aim to reply within 3-5 working days.
Send a press release or story suggestion
[email protected]
Journalists: write for us
[email protected]
Press and media enquiries
If you want to feature Positive News or request comment from a spokesperson
[email protected]
Find out more about partnerships at Positive News and see who we’re currently partnering with: here
Job vacancies are advertised on our careers page and included in our weekly newsletter.
Journalist pitches should go to: [email protected]
Photographers / illustrators should get in touch with our design studio: [email protected]
Positive News Publishing Ltd.
24 Greencoat Place
London
SW1P 1RD
United Kingdom
Please note: We can respond much more quickly to enquiries via the customer form or emails supplied above. This also saves us money which we can use to increase our social impact. Post is being redirected to staff working from home and is taking longer than usual to get to us.
Cheques: We’re no longer accepting cheque payments, however we’re very happy to take card payments over the phone if you’re unable to use our online checkout. Please send an email with your phone number to [email protected] and someone will get back to you.
Positive News is committed to the highest standards of journalism. We are regulated by Impress and adhere to their Standards Code.
If you believe we have breached this code and would like to make a complaint, please do so by emailing: [email protected]
Please note, we can only deal with your complaint if you are:
Our full complaints policy and procedure can be found here, please read this before submitting a complaint.
We will acknowledge your complaint by e-mail within 7 calendar days and will normally respond to your complaint with a final decision within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator Impress.